A One–Hour Support Ticket Response Guarantee
All your support requests will be responded to in maximum sixty minutes after the support ticket or email has been received. If your issue calls for further assistance from a server admin, we’ll forward the trouble ticket or the e–mail to the person in charge, right away and we will leave a note to notify you that more time will be needed for finding the best solution. And if you take advantage of our Managed Services package, all of the services included there will be completed whenever you decide.
A Premium–Quality Support Service
Should you need help with the Online Control Panel or with any of the apps that we’ve installed on the dedicated web hosting server for you, do not hesitate to touch base with our technical support staff at any moment via the ticketing system. In addition, if you require assistance administering your dedicated server, you can order the Managed Services package, that includes OS updates every week, troubleshooting and software installation procedures, server monitoring and restarting procedures, backup hard disk storage space, etc.
An Easy–to–Navigate Help Area
Our Online Control Panel has been preinstalled for every dedicated server. Among its characteristics is a rather handy integrated knowledgebase that will walk you step by step on all the actions that you can carry out. The majority of help articles have video versions that show all the operations that you can carry out in a very illustrative manner. You can find all the instructional articles and the video tutorials in the top right corner of each Online Control Panel section.