A 99.9% Server Uptime
Our hosting platform is based on a secure, enterprise–grade hardware architecture and a heavily customized version of Linux. That’s why, no matter what your web site is, or how many site visitors you have, or even if there’s a denial–of–service attack, our machines will stay up and your web sites will stay visible online.
All hosting plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our uptime guarantee stays the same.
A 99.9% Network Uptime
To be able to supply a topflight hosting service, you can hardly trust the default network configuration in a datacenter. We’ve built our very own custom internal network in an attempt to ensure a super–fast connection speed with the rest of the world.
And because of this, no matter which datacenters you opt for: our US datacenter, our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you will enjoy an assured 99.9% network uptime. And this guarantee is valid with all web hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you are unsatisfied with our web hosting services, or if you think that they are inadequate, or if you decide that you want a VPS servers rather than a cloud hosting plan – you will receive your money back, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to have total control of your domain names even when you delete your web hosting account with us.
24/7 Technical Support
If you’ve ever been forced to wait for hours for an answer, you know how aggravating this can be, especially when your website is on the line. This is why we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our tech support engineers will be here for you and they will respond to you within 60 minutes. And the best thing is that their average support ticket response time is just 20 minutes!