Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • The Help Center built into your Online Control Panel features a collection of help articles and commonly asked questions. Aimed towards solving any common issue that you may run into, they are compiled by our support team of proficient techs.

  • Top quality support service

  • Instructional Videos

  • If you’d like to watch how an action is carried out or how an issue is resolved, rather than just reading about it, then check out our selection of how–to video tutorials. They address a lot of different issues and will help you swiftly understand how to work with our Online Control Panel.

  • Intuitive help center

  • A 1–Hour Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7 support service with a sixty–minute ticket response guarantee. A group of qualified support engineers will be online for you to respond to all the questions that you may possibly have. During non–peak periods, an answer will be provided in even less than 20 minutes.