Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Reply Guarantee

  • Our crew of specialists will try their best to reply to your service needs in approximately 1 hour. If, however, the issue you have encountered requires help from our Admin =Team,= we’ll forward the ticket to the administrator on shift and will write a comment to let you know.

  • Top quality support service

  • Top–class Customer Support Service

  • We offer you 7 days a week technical assistance through a lightning fast ticketing platform incorporated into your Control Panel. You’ll be able to email us whenever you want about any of the applications that come installed in advance on your virtual server, such as the chosen Linux OS version, the server admin panel and our custom created Online Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • An in–depth and routinely updated knowledge base is integrated into our custom–built Online Control Panel. It includes quick tips about how to perform all the regular website supervision duties. The Help zone offers exhaustive how–to article tutorials and step–by–step video tutorials. You can open the Help zone by clicking the Help or Video buttons in the upper right corner of each Control Panel section.