The support that you can get from your hosting supplier is very important, regardless if you have pre-sales questions and you aren't a client yet, or you've got a technical problem with an active account. Timely and accurate info regarding a question or a problem will save you lots of time and efforts, not mentioning that this could often be a proof that you're ordering from an actual hosting provider and not from a reseller. When you acquire a hosting account through a company that does not own its servers and it cannot access them right away, it's quite possible that you'll wait for a few days to have a response to any kind of query, so your sites may remain offline for a long time. However, a provider that offers various ways of communication and has a technical support crew available at any time will assist you to right away and help you decrease or fully avoid any downtime and potential losses.

24/7 Customer Support in Hosting

We provide 24/7 billing, customer and technical support for our hosting. Even if you aren't our client yet and you have questions, we can give you a hand promptly and supply you with the necessary info, in order to give you a choice to make the best decision when you buy a new website hosting account. We're available twenty-four seven, including weekends and holidays, and we offer various options for communication to get in touch with us - live chat, phone, e-mails and support tickets. For your benefit, we now have multiple phone numbers all over the world, therefore you are able to call the one that is closer to you. The maximum response time for the emails and your tickets is 1 hour. The actual response time is no more than 15-20 min, so you can forget about waiting for several days to receive assistance for any kind of task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated servers that we offer include 24/7 customer and tech support, therefore regardless of what problem you have, you are able to contact us and we'll help you right away. The guaranteed answer time for every e-mail or ticket that you open from your Hepsia website hosting Control Panel is 1 hour; the actual response time rarely is more than 20 minutes. In addition, we provide phone support with several local numbers around the globe and a live chat, so that you'll be able to get in touch with us and receive additional details about our services even if you do not have an account yet. We're able to help you with any question or an issue you may have - payment methods, plan specs, e-mail configuration, website hosting account settings, and so on. If you use our services, you won't ever encounter a scenario where you need to wait for a couple of days to get an issue solved like you'll need to do with numerous other service providers.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server through us, you can contact us 24/7 for every server-related issue or fordifferent difficulties and questions with regard to the pre-installed software the server comes with. In case you haven't obtained your VPS server package yet, you're able to learn more information about our solutions by giving us a telephone call or through our live chat service. For more technical problems, you'll be able to send an e-mail or open a trouble ticket through your billing Control Panel and you will receive assistance within no more than an hour regardless of the time of the day, even on weekends and holidays. The typical response time generally doesn't exceed half an hour. In case you're looking for assistance with third-party software, you will be able to take advantage of the Managed Services upgrade which you can include to every single VPS package and our admins will assist you with any installation or troubleshooting problem you may have encountered.

24/7 Customer Support in Dedicated Servers

We know how important it is to get quick support in general, let alone when you run an entire server, so every single dedicated server that we provide comes with 24/7 support with one-hour answer time warranty whatever the problem. The service is totally free for all the issues with your server or the software that was installed by our admins during the setup, therefore you can contact us as many times as you'd like, even during holidays. You could either open a ticket from the billing area or you can send an e-mail message, and the actual reply time for both rarely surpasses 30 mins since we have administrators available round the clock. If you want general info about our servers or you have some billing question/issue, you can also call one of the local phone numbers that we have on three different continents or you can employ our live chat service and talk to an agent online. For third-party software support, we offer a Managed Services upgrade, which you are able to add to your server package from the billing Control Panel.