Integrated Ticketing System in Hosting
The ticketing system that we are using for our hosting is not separate from the hosting account. It’s an essential part of our full-featured Hepsia hosting Control Panel and you’ll be able to access it at any given moment with just several clicks, without ever signing out of your hosting account. The ticketing system includes a quick-search field, which will help you find virtually any support ticket that you have submitted in the past, if necessary. Plus, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to resolve a particular issue before you actually post a ticket. The response time is no more than one hour, so you can receive quick assistance at any moment and if our client care team advises you to do something within your hosting account, you can do it right away without needing to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve opened a semi-dedicated server account with our company and you want to contact our tech support staff, you’ll be able to send a ticket directly from your Hepsia Control Panel instead of using a totally different technical support platform like you’ll have to do with the majority of hosting providers on the market. Our integrated trouble ticket system will permit you to send a new ticket with no effort and to go through older tickets using a clever search box. Also, you’ll be able to take a look at the relevant knowledgebase articles that our system will offer you based on the category that you pick for your new ticket. You can accomplish all the above-mentioned activities without signing out of your Control Panel at any moment, which means that in case you run into any issue or have a question, you can contact our support engineers and solve the issue in question in less than 60 minutes through one platform.