Live Chat Support in Hosting
Along with the phone and ticket support, we provide live chat support as well. You will be able to contact us every single day, including holidays and weekends, and we can give you more details about the hosting that we supply if you are not a customer yet, or about common and billing questions when you already have a user profile. Though for entirely technical issues you will have to open a trouble ticket to our tech support, since such issues will require more time to be resolved, you can still contact us on the live chat for some tech information. To give you an example, we will help you set up an e-mail address in your e-mail client or troubleshoot numerous issues, saving you considerable time. Even when our telephone lines are already off for the day, you will be able to speak with a live person.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we provide is available every day, even on weekends and holidays. It is the most effective way to learn more details about our semi-dedicated servers if you don't have an account yet or to have an issue resolved if you are a customer and our support agents will help you live regardless of the time of the day you join our chat. In case you are hesitating which plan is better for your sites, in case you need advice whether you need a particular upgrade and how to order it or in case you experience problems setting up an email account on your computer, you're able to contact us and we will provide you with the needed information without delay. The live chat is online even after our telephone lines go off for the day, so if you have an account here, you can be sure that you will always receive timely help with any question or problem that pops up.