If you ever have any questions relating to your hosting package or if you encounter a problem with your websites, you’ll have to touch base with the web hosting company’s tech support team. It may not make any difference how swiftly they will reply if you have a general query, but a problem like a bungled web app update, for example, may result in your site becoming broken or unreachable on the Internet. And the longer you have to wait for the support team to lend a hand, the longer the site will be inoperational. In case you offer services or goods online, any outage will adversely influence your website and you may lose current or prospective clients. A lot of hosting providers, primarily resellers, reply to emails and support tickets within 24 hours, but in the digital space that’s much too long, as visitors will scarcely ever return to a site that’s not functioning correctly for a lengthy span of time.

One-Hour Response Guarantee in Hosting

If you’re using any of our hosting and you have a query or bump into a certain obstacle, you can get in touch with us 24-7-365 by opening a technical support ticket or by writing an email and we’ll make certain that you get a reply in no more than sixty minutes. In case the issue can be resolved, we will do it before we reply, whereas if there is something that you need to do on your end, we will give you all the needed details – what settings to check, what workable solutions to try out, and so on. Typically, you’ll receive a reply within no more than thirty minutes, which suggests that waiting for hours or even for more than 1 day to obtain help is something unthinkable. Our 1-hour reply time guarantee applies to any enquiry that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer support team representatives will be at your service all the time and they’ll reply to any trouble ticket that you submit via the hosting Control Panel within less than sixty minutes. The ticket response time is guaranteed irrespective of whether you’ve got a general enquiry related to your semi-dedicated server or you experience an obstacle and you will not have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we’re available night and day to take care of any general, technical or billing issue. In case you contact us about anything that is within our capability, we’ll sort it out before we answer, which means that you won’t have to wait around for hours or days while the problem lasts. If there’s something that you need to do on your end, we’ll supply you with the needed info – what workable solutions to try out, what steps to take, etc.