One-Hour Response Guarantee in Hosting
If you’re using any of our hosting and you have a query or bump into a certain obstacle, you can get in touch with us 24-7-365 by opening a technical support ticket or by writing an email and we’ll make certain that you get a reply in no more than sixty minutes. In case the issue can be resolved, we will do it before we reply, whereas if there is something that you need to do on your end, we will give you all the needed details – what settings to check, what workable solutions to try out, and so on. Typically, you’ll receive a reply within no more than thirty minutes, which suggests that waiting for hours or even for more than 1 day to obtain help is something unthinkable. Our 1-hour reply time guarantee applies to any enquiry that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer support team representatives will be at your service all the time and they’ll reply to any trouble ticket that you submit via the hosting Control Panel within less than sixty minutes. The ticket response time is guaranteed irrespective of whether you’ve got a general enquiry related to your semi-dedicated server or you experience an obstacle and you will not have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we’re available night and day to take care of any general, technical or billing issue. In case you contact us about anything that is within our capability, we’ll sort it out before we answer, which means that you won’t have to wait around for hours or days while the problem lasts. If there’s something that you need to do on your end, we’ll supply you with the needed info – what workable solutions to try out, what steps to take, etc.