Despite the fact that this is not the mainfactor in order to distinguish a reliable hosting provider from a bad one or a reseller from a real supplier, having the option to call and communicate with a live person is a sign that you are not using the services of a one-person company and that you'll be able to get in touch with someone when you're in need of support. The phone support for website hosting services may range from standard to experienced, therefore the issues that can be resolved through a phone call vary depending on the specific supplier. In the general case, these issues are more basic and feature billing or 1st level tech issues because more complex issues generally require a support ticket where both you and the sysadmins can track what's going on with a particular issue. Still, the option to call your supplier will save you lots of time and efforts for the numerous small issues which may eventually appear when you manage your website hosting account.

Phone Support in Hosting

We know that having the option to consult with a live representative is very important, that's why we have 3 support lines all around the world (USA, UK and Australia) and you can get in touch with us on the phone for 14 hours a day. If you consider getting one of our hosting, for instance, you're able to call us and learn more about our services before you order in order to make sure that we do cover all system requirements for your sites. After the order, you can get in touch with us about all the sales and billing issues you may experience, or get any kind of general or basic tech information you need. We have tried to find the perfect balance between phone and ticket support, so for entirely technical issues you'll have to use our ticketing system, that will make it easier to track the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we offer feature live phone support for fourteen hours daily. If you wonder which plan will be suitable for your sites, you want to find out more about the plan's features or you need any other kind of info on our services, you will be able to call any of the local numbers that we have in the United States, the United Kingdom and Australia and our support agents will help you. In case you already have an account, you can contact us about sales and general issues, although we're usually able to help with a multitude of tech issues as well. For entirely technical problems you should take advantage of our integrated ticketing system where the communication between you and our technical support crew will be in 1 place, which is the better option in case your trouble requires more time to be solved or it has to be escalated to our system administrators.